Our FAQs (Frequently Asked Questions)
ORDERING
Q: How do I place an order?
A: Orders can be placed directly on our website during the 5-day preorder window. Simply select the available bundle, proceed to check out, and complete your payment.
Q: Can I customize my meal bundle?
A: Not at the moment. Each bundle comes with a perfectly curated fixed menu. Menu bundles and sizes vary, please review our menu prior to ordering. We may also offer add-on items during drops, keep an eye out for them!
Q: How often do you offer meal drops?
A: Meal drops are ideally twice monthly. Please note that there may be changes to our drop schedule and all changes will be communicated on all our platforms. Follow us on Instagram or subscribe to our SMS/email list to get notified first!
Q: How many bundles can I order at once?
A: For now, you may order up to 2 bundles per order. Drop quantities are limited
Q: What payment methods do you accept?
A: We accept secure payments via our website or through Zelle (orders@thedropbymulberry.com). All orders must be fully paid at checkout to be finalized.
Q: How do I know my order is confirmed?
A: You’ll receive an automatic confirmation email and/or text after payment. Your assigned delivery or pickup date and additional information will be sent in follow-up messages.
PAYMENT & CONFIRMATION
DELIVERY & PICKUP
Q: When will I receive my order?
A: Delivery or pickup will occur within 3–5 days after the preorder window closes. Your assigned day and time window will be shared with you via text message and email.
Q: Can I choose my delivery or pickup time?
A: Delivery and pickup times are assigned based on location and route efficiency. We’ll notify you at least 24 hours in advance.
Q: Where do you deliver?
A: We currently serve San Antonio, TX only. If you're outside our delivery zone, pickup at designated hotspots will be available.
Q: How is the food delivered?
A: Meals are delivered chilled (not frozen) in foil trays, transported in insulated, reusable delivery bags (not left behind). Please be available during your assigned window, we’ll send you reminders!
Q. What if I miss my delivery or pickup window?
A: We will wait at pickup zones for the duration of time specified and offer a 20-minute grace period after the time. We will continue to reach out to you via the phone number & email you provided. If you are still unable to pick up your bundles, we will leave the pickup spot and offer you a delivery option at a $5 fee.
If you miss your delivery window or will be unavailable after we are out for delivery, we will contact you to reschedule at a $5 fee.
Q. Do you offer proof of delivery?
A. Yes! A photo of your delivery will be sent via text message.